📦 Shipping Policy (Professional Version)

1. Order Processing Time

All orders are processed within 5–8 business days.
Processing does not include weekends or public holidays.
In periods of high order volume, processing times may be extended.
If any significant delay occurs, we will notify you promptly.

2. Shipping Methods & Delivery Times

We partner with reputable international couriers, including
Skynet Worldwide Express,
DHL Express,
FedEx,
UPS, and
USPS.
Courier selection may vary based on destination and service availability.

Estimated Delivery Times (Skynet):

• Standard International Shipping: 15–30 business days
• Express International Shipping: 7–14 business days

Delivery timelines are estimates and may vary due to customs clearance, destination country procedures, weather, and courier operations.

3. Shipping Fees

Shipping charges are calculated automatically at checkout based on:

• Destination country
• Product weight and dimensions
• Selected courier service and delivery speed

All applicable shipping costs will be displayed prior to final checkout.

4. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, VAT, import taxes, and handling fees, which are imposed once the package reaches the destination country.
These charges are not included in our product or shipping prices and remain the responsibility of the customer.

We are not liable for:

• Delays due to customs inspection
• Additional customs-related charges
• Packages held, returned, or denied by customs authorities

5. Tracking Information

Upon shipment, customers will receive an email containing their tracking number.
Tracking updates may take 24–48 hours to reflect on the courier's system.

6. Lost, Damaged, or Delayed Shipments

While we work exclusively with reliable courier services, unforeseen issues may occur:

• We are not responsible for delays caused by customs, international transit, weather, or courier disruptions.
• If an order arrives damaged, please contact us within 48 hours and provide clear photographic evidence.
• For lost packages, we will support you in initiating an official claim with the courier service.

7. Incorrect or Incomplete Address Information

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.
We are not liable for orders shipped to incorrect or incomplete addresses supplied by the customer.
Additional charges may apply for re-delivery.

8. Shipping Limitations

Certain products may not be eligible for international shipping due to destination-specific regulations or restrictions.
In such cases, we will contact you to arrange an alternative solution, such as a refund or product substitution.

9. Customer Support

For any questions or concerns related to shipping, tracking, or delivery, please contact our support team. fiorrenuk@gmail.com We are committed to assisting you promptly and professionally.